How HealthCompass uses information
HealthCompass is designed to help people find healthcare and wellbeing services in Jersey while respecting the privacy of patients, providers and visitors to the site.
This notice explains what information HealthCompass uses and why.
Directory information
HealthCompass profiles may contain professional or business information such as:
- practitioner or practice name
- professional role or specialty
- qualifications where published
- business contact details
- practice locations
- websites and booking links
- services offered
- referral and booking information
- professional or practice affiliations
- profile images or logos where appropriately provided or authorised
This information may come from provider websites, professional directories, public registers and other reliable public or professional sources.
Being listed does not mean that a provider has claimed, endorsed or partnered with HealthCompass.
Providers can request corrections, updates, review or removal where appropriate.
Information you submit to us
If you use a HealthCompass form, we may collect information such as:
- your name
- your email address
- the type of request
- the provider or listing concerned
- the information you submit
- supporting links
- images or logos submitted for review
- the date and status of your request
We use this information to review, verify and respond to your request.
Please do not submit patient information, medical records or sensitive health information through these forms.
Searching HealthCompass
When you search HealthCompass, your search is used to return relevant directory results.
You should not enter personal medical records, identifying patient information or other sensitive personal information into the search box.
HealthCompass is a navigation service, not a medical-record system.
Provider claims and verification
If a provider asks to claim or substantially change a profile, HealthCompass may use independently available professional or business contact information to help verify that the person making the request is authorised to represent that practitioner or practice.
Verification information is used for administrative purposes and is not automatically published.
Images
Professional photographs, practice images and logos submitted through HealthCompass are reviewed before publication.
Please only submit images you are entitled or authorised to provide.
Technical information
Like most websites, HealthCompass and its hosting services may process basic technical information required to operate and secure the site, such as device, browser, network and access-log information.
External websites and booking services
HealthCompass may link to provider websites, booking platforms or other external services.
Those services operate under their own privacy policies and are responsible for how they handle information submitted directly to them.
Keeping information accurate
HealthCompass aims to keep directory information accurate and current, but provider information can change.
Providers and members of the public can submit corrections through the Corrections & requests page.
Your privacy requests
You can contact HealthCompass if you want to:
- ask what personal information we hold about you
- correct inaccurate information
- object to or question the use of information
- request deletion where appropriate
- raise another privacy concern
Use the Corrections & requests form or email contact@healthcompass.je.
Data retention and security
HealthCompass keeps administrative request and verification information only for as long as reasonably necessary for the purpose for which it was collected, including maintaining appropriate records of corrections and decisions.
Access to private administrative information is restricted to authorised HealthCompass users.